Extraordinaryser

Return Policy

Effective date: February 20, 2025

Last updated: February 20, 2025

1. Introduction

This Return Policy describes the terms and conditions for returns, refunds, and exchanges of products purchased from Extraordinaryser (“we,” “us,” or “our”) through our website https://extraordinaryser.ddd. We aim to ensure your satisfaction with our products. Please read this Policy carefully before making a purchase.

2. Definitions

In this Policy: "Product" means any dietary supplement or item purchased from us. "Return" means sending a Product back for a refund or exchange. "Refund" means reimbursement of the purchase price. "Delivery date" means the date the Product was delivered, as confirmed by the carrier. "Original packaging" means the packaging in which the Product was supplied, including seals and labels.

3. Contact information

Company: Extraordinaryser

Address: 1041 Elkton Dr, Colorado Springs, CO 80907, United States

Email: office@extraordinaryser.world

Phone: +18002880397

For return requests, questions about this Policy, or to initiate a refund, please contact us using the details above. We recommend keeping a record of all correspondence, including email confirmations, order numbers, and return authorization numbers. Our customer service team aims to respond to inquiries within one (1) to two (2) business days.

4. Return eligibility

4.1 General conditions

You may request a return of unopened, unused products within 30 days of delivery. To be eligible for a return:

4.2 Non-returnable items

For health and safety reasons, we cannot accept returns of:

If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or full refund as appropriate. We reserve the right to refuse returns that do not meet the eligibility criteria. Products that have been opened, used, or damaged by the customer are not eligible for return unless the damage or defect existed at the time of delivery.

5. How to request a return

To initiate a return:

  1. Contact us via the contact details in Section 2, including your order number and reason for the return
  2. We will review your request and, if eligible, provide you with return instructions and a return authorization (RA) number
  3. Pack the product securely in its original packaging, if possible
  4. Include the RA number and your order number in the package
  5. Ship the product to the address we provide, using a trackable shipping method
  6. Retain proof of shipment until your refund is processed

We recommend using a trackable shipping service and retaining proof of postage until your refund is processed. We are not responsible for items lost or damaged in transit during the return shipment. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product, or damage that occurred before delivery). We will provide you with a pre-paid return label only where the return is due to our error. You must initiate the return process within thirty (30) days of the delivery date; returns initiated after this period may be refused.

6. Refund process

6.1 Refund eligibility

Refunds will be issued for eligible returns once we have received and inspected the returned product. We will notify you of the receipt of your return and the status of your refund.

6.2 Refund method and timing

Refunds will be credited to the original payment method used for the purchase. Processing times may vary depending on your financial institution:

We will process refunds within 14 business days of receiving the returned product. If you have not received your refund within the expected timeframe, please contact us.

6.3 Partial refunds

In certain circumstances, we may issue a partial refund, for example:

7. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired item. This ensures accurate inventory and a smooth process.

8. Damaged or defective products

If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide your order number and, if possible, photographs of the damage or defect. We will arrange a replacement or full refund, including shipping costs, at no additional charge to you.

9. Wrong item shipped

If we have shipped the wrong product, please contact us immediately. We will arrange for the correct product to be shipped to you at no extra cost, and we will provide instructions for returning the incorrect item. Return shipping for wrong items will be covered by us.

10. Restocking fees and deductions

We do not charge restocking fees for eligible returns. However, we may deduct amounts from your refund in the following circumstances: (a) if the Product is returned in a condition that is not "as new" (e.g., opened, used, or damaged by you), we may deduct an amount reflecting the reduced value of the Product; (b) if the original packaging is missing or damaged, we may deduct a reasonable amount; (c) original shipping costs are non-refundable unless the return is due to our error. We will inform you of any deductions before processing the refund.

11. Consumer rights

This policy does not affect your statutory rights as a consumer. Depending on your jurisdiction, you may have additional rights under local consumer protection laws, including the right to withdraw from a distance contract within a specified period (e.g., 14 days under EU Consumer Rights Directive). If you are in the European Union and wish to exercise your right of withdrawal, please contact us within the applicable withdrawal period. We will provide instructions for returning the product and will process the refund in accordance with applicable law.

12. United States – State-specific provisions

For customers in the United States, state laws may provide additional return or refund rights. For example, some states require that refunds be processed within a certain timeframe or that specific disclosures be made. We comply with applicable state and federal consumer protection laws. If you believe your rights have not been respected, please contact us and we will work to resolve the matter.

13. International returns

If you are located outside the United States and wish to return a product, please contact us for return instructions. You may be responsible for return shipping costs and any customs or import duties. Refunds will be processed in the original currency of purchase where possible.

14. Chargebacks and disputes

If you dispute a charge with your payment provider (e.g., credit card company or PayPal) without first contacting us, we may suspend processing of your return or refund until the dispute is resolved. We encourage you to contact us first so we can address any concerns. Unauthorised chargebacks may result in your being unable to place future orders. If you believe you have been charged in error, please contact us immediately.

15. Modifications to this policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. The policy in effect at the time of your purchase will apply to your return. We encourage you to review this policy periodically.

16. Questions and disputes

If you have any questions about returns or refunds, or if you are unsatisfied with our response, please contact us using the details in Section 2. We are committed to resolving disputes fairly and in accordance with applicable law. For EU consumers, you may also use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.